Location
Salt Lake City, UT, United States
Posted on
Feb 19, 2022
Profile
Job ObjectivesnLearn to provide an extraordinary customer experience in retail store setting.nCompletes product returns, order voids, customer refunds, cash drops to the safe, and provides change as requested to cash registers.nModels and delivers a distinctive and delightful customer experience.nJob Responsibilities/TasksCustomer ExperiencenEngages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.nModels and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).nOperationsnLearn from store, pharmacy, district manager, competitors and customers/patientsnEngage in a kick-off and day of service activitynResponsible and accountable for registering all related sales on assigned cash register, including records of scanning errors, price verifications, items not on file, price modifications, and voids.nAssists manager or assistant store manager in reviewing order exceptions on order release day and assists in reverse logistics (e.g., 1506, returns, empty package).nLearns to analyze inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.nAssists manager or assistant store manager in evaluating and developing displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions.nEngage in weekly meetings with store manager or pharmacy managernResponsible for basic department pricing and making daily price changes; ensures proper signage is displayed at the store to support accurate pricing of products. Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.nAssists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance, including requesting store or system repairs as required in manager absence, or as requested by manager.nAssists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.nHas working knowledge of store systems and store equipment.nReceives exposure to the analysis of financial & performance data for the store, pharmacy and clinic and to the analysis of asset protection data and action plans to reduce loss.nEnsures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).nWork as a group to complete the Intern Team Challenge and present to area, district and store leadersnComplies with all company policies and procedures; maintains respectful relationships with coworkers.nComplete evaluation of internship program upon completion.nCompletes special assignments and other tasks as assigned.nTraining & Personal DevelopmentnAttends training and completes E-learnings and special assignments requested by Manager.nShadow district leader for the specified timenCommunicationsnReports customer complaints to management.nAssists Store Manager in planning and attending community events.nBasic QualificationsnShould be a Student beginning or completing Senior year towards a Bachelor's degreenMust be fluent in reading, writing, and speaking English. (Except in Puerto Rico)n Willingness to work flexible schedule, including evening and weekend hours.nPreferred QualificationsPrefer the knowledge of store inventory control.The following information is applicable for San Francisco, CA applicants: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.An Equal Opportunity Employer, including disability/veterans.The following information is applicable to Colorado only, in accordance with the Colorado Pay Equity Act. Please review the available benefits and salary available for this position by clicking here: jobs.walgreens.com/benefits. Walgreens will provide applicants in other states with information related to the position, to the extent required by state or local law, by calling 1-866-967-5492. Apply
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