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Job Details

Fraud Operations Manager

Company name
Alaska USA Federal Credit Union.

Anchorage, AK

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Reports to:

Vice President, Operations

This is a Supervisory Position

Functions Supervised:

Fraud analytics, prevention, investigation, and claims resolution.

Primary Functions:

Responsible for developing and implementing the overall fraud strategy for the Credit Union; establish effective processes, standards, reporting, and recommendations to balance mitigation efforts against acceptable service levels; manage fraud losses in alignment with enterprise financial plans; oversight of all fraud operations areas including analytics, investigation and claims resolution.

Duties and Responsibilities:

1. Establish and ensure strong processes and procedures aimed at balance of controlling fraud exposure with supporting member service.

2. Define and lead fraud strategies to identify, investigate, and mitigate fraudulent activities.

3. Stay informed on industry best practices and ensure the credit union is optimizing fraud capabilities.

4. Serve as key consultant on credit union initiatives where fraud exposure is possible.

5. Work with law enforcement, adult protection agency, and financial institution contacts for fraud related investigations.

6. Develop and manage comprehensive fraud operational and performance management reporting; present results to executive management.

7. Effect cost efficiencies by automation and elimination of manual processes or redundancies.

8. Responsible for the personnel function within the department including staffing, training, evaluating performance, employee morale, and policy compliance.

9. Maintain an in-depth knowledge of state and federal laws, industry regulations, and credit union policies applicable to financial transactions and fraud.

10. Perform other duties as assigned.



Bachelor's degree in Business Administration, Criminal Justice or related field.

Creditable Experience in Lieu of Education:

Four years’ experience in the area of financial institution operations or financial crimes investigation of which at least two years should be in a comparable management position.


Outstanding aptitude to lead, influence, and build consensus across different groups. Process-driven with the capability to design and implement solutions for increased efficiency and management oversight. Excellent interpersonal skills with the ability to build collaborative relationships with various business units. Strategic and tactical analysis skills as well as the ability to exercise discretionary judgment. Sound oral and written communications skills. Capacity to work in a fast-paced and dynamic environment with a drive to deliver outstanding results.


Not Applicable

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Company info

Alaska USA Federal Credit Union.
Website :

Company Profile

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