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Fraud Analyst - Cards

Salary
23

Location
Pleasanton, CA

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nnJob DescriptionnJob Title: Fraud AnalystLocation: Pleasanton, CAContract Length: 3 monthsPosition Summary:In this role, primary responsibilities will include working with card dispute cases, triaging disputes, and identifying card fraud cases for investigatory follow-up. For mitigation and control of credit union fraud and operational risk using fraud detection tools and working with Operations Departments in recommending and taking corrective action. Essential Duties:tPerforms review of incoming card disputes.tLogs disputes into tracking platform, assigns follow-up tasks to other organizational stakeholders.tPerforms investigations on card disputes categorized as fraud, accessing necessary information and platforms to bring investigation to a resolution.tCommunicates with internal team members, members, and/or vendors.tIdentify and analyze suspicious activity by using investigative resources which includes exception reporting, surveillance photos and system reports.tReview and maintain accurate records on repeat card offenders with multiple cases to minimize further/future losses.tProcess account maintenance, including placing flags and holds on accounts and cards to minimize loss exposure to the Credit Union.tUtilizes multiple systems to properly maintain Member accounts. tPerforms daily review of exception and risk reports (COOP and internal reports).tReviews potential fraudulent accounts for the prevention and detection of fraud.tCommunicates with members (primarily in writing or phone) as necessary to support the investigation and obtain needed info.tMaintains thorough and current knowledge of all federal, state, and local regulations as well as internal policies and procedures and credit union products and services.tManages fraud and risk records on case management system.tOther duties as assigned to meet business needs.Minimum Qualifications:tBachelor's or AA degree in business related discipline or equivalent preferred.t3-5 years prior relevant card and/or fraud experience in a credit union or bank operations environment.tStrong working knowledge of card processes, including disputes, chargeback and card investigations.tWorking knowledge of fraud investigations. CFE accreditation a bonus.tPrior experience with Verafin software preferred.tFamiliarity with Summit Information Systems a plus.tFamiliarity with and proficiency in Microsoft Office Suite – Excel, Word, Outlook Competencies Required:tStrong written and oral communication skills.tStrong organizational skills with ability to multitask.tStrong analytical skills with proven ability to use sound judgment to make quick decisions with attention to detail; ability to perform basic mathematical calculations.tStrategic ability and judgement to balance and incorporate multiple interests of different parties.tAbility to learn and adapt to new information, platforms and processes.tAbility to interact with staff, members, and others in the course of work in a professional, civil manner.tProficiency with various reporting tools such as Microsoft Word and Excel, Database querying and data analysis.tIndividual must be a self-starter with a high level of dependability and self-motivation, discretion and even-handedness dealing with sensitive information, and able to work independently and in a team- oriented environment.

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