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Security Client Manager needed New York NY

Staten Island, NY

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Overviewn**MEMBERS ONLY**SIGN UP NOW***., a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., **MEMBERS ONLY**SIGN UP NOW***. combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clientsu2019 success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutionsu2026**MEMBERS ONLY**SIGN UP NOW***. is there for you.n nJob Descriptionn**MEMBERS ONLY**SIGN UP NOW***. is looking for a Security Client Manager to oversee a client business segment in the NY Metro Area.  n n nDESCRIPTIONn nAllied Universal is currently seeking a Client Manager to lead a business segment in a designated region.  The primary role of the Client Manager is to enhance client experiences, build long term meaningful client relationships and engage with employees that deliver our services in the field.  The individual will meet or exceed operational goals by providing high-quality, professional, competent and committed service and an outstanding client and employee experience.n nKEY RESPONSIBILITIES:nn Set the direction, tone, and client-specific plan for achieving agreed-upon service levels and meeting actionable expectations for delivering measurable resultsn Focus on hiring, development, and retention of appropriate security officers and Operations Managers and Field Supervisors overseeing remote managed businessn Communicate high service level expectations consistently to the team to ensure client and employee satisfaction and retentionn Engage regularly with clients to share his/her expertise to enhance the value of **MEMBERS ONLY**SIGN UP NOW***.'s offeringn Assist in coordinating the day-to-day team effort of Operations Managers and other assigned personnel to ensure that services are delivered in a quality and cost effective manner.n Manage the delivery of services through subordinate team and fill in for them and the District Manager in their absence or as requested or required.n Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtimen Work with assigned personnel to ensure that all contractually scheduled hours are met with a minimum of unbilled overtime.n Coach, counsel, and develop assigned personnel to assist with their opportunity for advancement/promotabilityn Capably utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Invoice Aging by Tiers, Training Summary and Training Detail reports) that require interpretation and action for effective business managementnnADDITIONAL RESPONSIBILITIESnn Enforce Allied policies as outlined by the handbooks and executive memos.n Work with all levels in the organization to identify, analyze and solve problems and create opportunities for continuous improvementn Act as liaison between Allied Universal and the customer to foster customer intimacy, including travel to/from face to face meetingsn Maintain confidentiality of all information and datan Keep records and prepare accurate and timely reports both manually and through automated methodsn Maintain regular attendance to ensure avoidance of unpredictable, frequent and/or ongoing late arrivals and chronic tardinessn Perform other related duties and responsibilities as assigned or requiredn Actively participate in community and business related organizationsnnQUALIFICATIONSnThe ideal candidate will possess a Bacheloru2019s degree in Criminal Justice, Business Administration or a related field plus at least 3 years of experience in a service industry.  Contract, proprietary security services or military/law enforcement experience is desired. In addition, we require the following skills:nn Previous Customer Service, Account Management, Sales, Facilities Management, Military or Law enforcement experience preferredn Proven strong service orientation, excellent interpersonal, leadership and organizational skillsn Ability to develop and grow client relationshipsn Ability to make decisions and conduct courageous conversationsn Manage multiple tasks with ability to manage multiple priorities, complex situations, a diverse team of employees and client requirements on an ongoing basis.n Excellent verbal and written communication skills with the ability to communicate in a timely manner any changes or recommendations that could have impact on our service image or brandn In-depth understanding of financial performancen Ability to work in a team-oriented management environment while having an entrepreneurial attitude.nnKey Competencies:  Interpersonal Skills, Deliver Results, Client Focus, Time Management, Financial Management, Problem Solving, Conflict Management, Timely Decision Making, and Accountability n nClosingn**MEMBERS ONLY**SIGN UP NOW***. provides unparalleled service, systems and solutions to the people and business of our communities, and is North Americau2019s leading security services provider. With over 140,000 employees, **MEMBERS ONLY**SIGN UP NOW***. delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:  ****proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability **MEMBERS ONLY**SIGN UP NOW***. Services is an Equal Opportunity Employer committed to hiring a diverse workforce.n*CB-NEnRequisition ID2018-210163

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