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The world's leading private security organization, G4S, has an immediate job opportunity for an Account Manager
. In this position, you will be responsible for client service, problem resolution, and service delivery monitoring and enhancements. The Account Manager is
responsible for providing direction and leadership to G4S's overall security solutions team.
G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.
G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.
Specific Duties and Essential Functions
Evaluate contract performance and compliance; review of contract; review of staffing levels; review training documents; interact with client management
Train employees to contract standards; review and understand training requirements; conduct training sessions; evaluate comprehension of material
Complete and process Payroll; Review Sign-in sheets daily; review payroll worksheets weekly; verify with local G4S office regarding receipt and submittal
Review invoicing and resolve issues; communicate with local G4S offices regarding discrepancies, rate changes, past due invoices; communicate with G4S billing department regarding resolution; communicate with client regarding resolution
Identify performance shortcomings and then develop and implement process or program solutions to address shortcomings; review and understand contract requirements and expectations; develop action plans
Conduct employee evaluations, counseling, and discipline; set and conduct weekly, monthly, quarterly staff meetings, and teleconferences; prepare and send emails, memos, letters; set and conduct meetings with key personnel within contract
The Ideal Candidate:
Education, Licenses and Certifications Required
Must possess a high school diploma or equivalent
Must possess a Bachelor's Degree in Law Enforcement, Corrections, Criminal Justice, Business or related field
Type and Length of Specific Experience Required
Must possess a minimum of three (3) years of experience in a corporate security setting
Must possess a minimum of five (5) years of experience managing a uniformed security officer operation
Ability to interact cordially and communicate with the public
Ability to operate radio or telephone equipment and/or console monitors
Effective oral and written communication skills
Active listening skills
Ability to assess and evaluate situations effectively
Ability to identify critical issues quickly and accurately
Attention to detail
Ability to mediate conflict with tact, diplomacy
Ability to coach, mentor, motivate
Must be at least 18 years old as required by the client contractor, or the minimum age required by the state, if higher
Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
Must be able and willing to travel with little to no advance notice
Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military
Upon acceptance of a job offer, must be able to pass the following:
MMPI - Psychological testing
Physical Requirements and Environment
Office; minimal to no work in extreme temperatures is expected
Working on PC while sitting; telephone use
Physical efforts to carry out job duties:
Limited, to include some standing, bending, light lifting, and limited stretching and reaching
About the Company:****
G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-****.
To receive an update on your application status, please contact our local office by following this link: ****