Account Manager-Miami (Security)
Miami, FL, United States of America
**MEMBERS ONLY**SIGN UP NOW***. is a privately-held, American-owned premium contract security services company based in Atlanta, Georgia. We provide uncompromising responsiveness, value, and results to our clients' diverse business needs. Our success is based upon selecting the right people, training them to exceed our customers' requirements, and providing them with a culture that is intensely focused customer and employee satisfaction. This model has earned us the respect of the security industry, and resulted in employee and customer retention rates that serve as industry benchmarks.
Job Skills / Requirements
**MEMBERS ONLY**SIGN UP NOW***. is seeking a refined security manager who offer proven experience in leading security staffing programs within Class A Office Buildings. This position provides operational, human resources and administrative leadership over the account and serves as the primary liaison with the client.
Ensure all posts are staffed with qualified, trained personnel.
Create officer post/shift schedules; process payroll (normal and special coverage).
Create an employee-focused work environment.
Manage employee recognition programs.
Manage all account-specific employment practices including performance management and reviews, discipline, and complaint investigations.
Meet all contract specifications and requirements as outlined in the client service agreement and scope of work document.
Set written standards of performance for each post and ensure all officers understand and meet these standards, including those outlined in **MEMBERS ONLY**SIGN UP NOW***.s Team Handbook.
Identify and track key performance indicators and quality metrics for the account to measure customer/associate satisfaction, compliance to service agreement and overall account performance.
Develop post orders and emergency procedures; update on a regular basis.
Manage the account to meet or exceed regional and account profit and financial objectives by managing labor costs, turnover, uniform costs, overtime and other cost categories.
Ensure all officers have all the support, equipment, uniforms and supplies necessary to meet property needs and exceed service expectations.
Inspect all equipment, including vehicles to ensure all equipment is in good, working order.
Ensure strict compliance to all account and company requirements and standards to include uniform/appearance, conduct, report writing and quality.
Conduct random and regularly scheduled site visits on a regular basis to assess the status of operations and what issues need to be addressed.
Conduct site crime prevention/security surveys and vulnerability assessments in concert with **MEMBERS ONLY**SIGN UP NOW***. regional management; make regular recommendations to improve the sites security program to **MEMBERS ONLY**SIGN UP NOW***. and client management.
Help design, develop and implement a site training plan that meets or exceeds company training standards, focusing on on-the-job training and emergency readiness; promotes the use of **MEMBERS ONLY**SIGN UP NOW***. learning management system.
Develops and leads the accounts safety program to ensure liability and workers compensation incidents are prevented, mitigated and, if they occur, are managed to keep losses minimal.
Supervise the recruiting and selection process of new officers.
Conduct formalized monthly meetings with **MEMBERS ONLY**SIGN UP NOW***. and property management to ensure we are meeting and exceeding our commitments and property requirements.
Meet regularly with employees to assess satisfaction and identify any issues, problems or opportunities to improve the site.
Available 24/7 for calls, notifications, assistance and response to emergency situations.
Perform other duties as required
• At least three years of security experience in a setting similar to the account where the manager will be assigned.
• At least one year serving in a management position where the manager was responsible for at least the number of associates he/she will manage at the **MEMBERS ONLY**SIGN UP NOW***. account
• Bachelor’s Degree in Criminal Justice, Management or related field preferred
Education Requirements (Any)
Certification Requirements (All)
Class D Unarmed Security License for Florida
Additional Information / Benefits
**MEMBERS ONLY**SIGN UP NOW***. LLC is an equal opportunity employer. All applicants are considered for employment without regard to race, religion, sex, national origin, color, age, marital or veteran status, the presence of a non-job-related medical condition or physical handicap, or any other status protected by federal or state law.
Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Holidays, Short Term Disability, Long Term Disability
Screening Requirements: Drug Screen, Criminal Background Check
This job reports to the Operations Manager
This is a Full-Time position
Number of Openings for this position: 1