Capitol Federal Savings
The Fraud Strategy Analyst reports to the Financial Intelligence Unit Manager. The position is responsible for prevention, detection, investigations, reporting and recovery of fraud across multiple payment channels. Conducts complex data analysis using AML/Fraud management tools and systems to detect patterns of suspicious activity and fraud trends in a rapidly changing environment. Develops and implements prevention strategies to mitigate risk and fraud losses. Assists with the Bank Secrecy Act/ Anti-Money Laundering (BSA/AML) Program operations to include recordkeeping and reporting requirements related to Suspicious Activity Reports (SARs), USA PATRIOT Act, FACTA- Red Flags of Identity Theft and other applicable laws and regulations designed to detect and prevent money laundering, fraud and terrorism.
Able to use database, spreadsheet, word processing and other software programs, to record and maintain records. Able to learn and retain knowledge of local, state, and federal laws and regulations concerning civil and criminal remedies for fraudulent check and debit card activities. Able to learn and retain knowledge in depth for all debit card and ATM adjustment functions; to follow Visa and ATM network and customer privacy regulations and to limit potential liability for the organization.
This position is located in Topeka, KS.
Major Duties and Responsibilities
Utilize various fraud prevention software tools and reports to monitor unconventional customer behavior and red flags that could indicate unauthorized card fraud, counterfeit check fraud, check kiting, account takeover, money laundering, forgery, identity theft and other account related fraud. Contacts customers when necessary to verify transactions and maintain database of fraudulent activity.
Analyze cases to identify fraud schemes, assess existing preventative controls and make recommendations for additional measures. Develop and implement fraud prevention rules and strategies to mitigate fraud losses. Responsible for ongoing monitoring of rule performance to ensure appropriate level of risk and positive customer experience is maintained.
Maintains favorable relations with law enforcement and judicial agency personnel through regular contacts; exercises discretionary judgment and initiative regarding check or debit card fraud claims within the parameters of the company’s policies, procedures and security. Works with judicial and law enforcement agencies to pursue civil and criminal remedies for company losses due to fraud on customer accounts. Attend industry and law enforcement meetings to network and enhance knowledge of current fraud trends.
Interview customers and take statements for reported fraud. Review reports and determine need for further investigation. Gather financial documents related to investigation. Document all investigation activities and prepare written reports of investigation for law enforcement. Coordinate investigation efforts with law enforcement officers and attorneys.
Maintains favorable relations with law enforcement and judicial agency personnel through regular contacts; exercises discretionary judgment and initiative regarding check or debit card fraud claims within the parameters of the company’s policies, procedures and security.
Interviews customers in person and via telephone while investigating claims for fraudulent check or debit card transactions. Assists branch staff in completing required claim forms and obtaining proper documentation.
Acts on behalf of the company to release records under subpoena, in response to SAR documentation requests or to support a claim of loss for the company as related to fraudulent activity by or against a customer within the strict parameters of the company’s policies and customer privacy laws and regulations. Represents the company at judicial and law enforcement agencies and may testify in court cases regarding investigations findings on behalf of Capitol Federal.
Maintain knowledge of current events and trends in such areas as fraud and money laundering including criminal tools and techniques. Acts as a resource for internal and external customer service on complex issues related to fraud claims, money laundering and card operations (ATM, prepaid and debit).
Creates and/or posts accounting entries by journal voucher to customer accounts and the company’s General Ledger system. May maintain a non-cash posting cash box.
Assist BSA Analyst with account monitoring, customer due diligence and enhanced due diligence on high risk accounts. Completes regulatory compliance.
Must comply with current applicable laws, regulations and bank policies and procedures. Timely completion of all assigned True Blue University courses is required.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
Ability to manage multiple projects.
Exceptional organizational/planning skills.
Experience w/ Banking operation & Regulations
Working knowledge of applications and systems
Written and Verbal Communication Skills
Knowledge of SEC policies and regulations
Bachelors or better in Criminal Justice or related field.
Capitol Federal Savings
Website : http://www.capfed.com