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Job Details

Account Coordinator weekdays

Company name
Extra Duty Solutions

Location
Trumbull, CT

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Profile

We are seeking an account coordinator in our Trumbull, CT office.

Here's what you'll be doing:

Interacting with clients who want to hire extra duty police officers. Interactions could entail account/ billing questions, specific detail questions/issues, or a variety of related issues.

Engaging with our scheduling software to schedule the requested security details.

Engaging with police officers and police department command staff via email/phone: answering questions, problem solving, etc.

Following-up with customers to ensure they are happy with service levels and are paying their invoices.

Here's the background we are looking for:

You need to be very, very organized. You'll be hit with a number of different calls, emails from different police departments throughout the day - so you'll need to be able to keep track those interactions and make sure nothing slips through the cracks.

You need to have a professional presence on the phone, speak very clearly, and be good with people. This entails both strong communication skills and the ability to remain calm when a customer is annoyed on the phone.

Strong computer skills. Working knowledge of MS Office and the ability to use basic third party software packages.

Interest or experience in law enforcement is a plus as is prior experience managing people and accounts.

Company Description

We administer extra duty programs for law enforcement agencies. We interact with companies wanting to hire off duty police officers, schedule the officers into the details, pay the officers and invoice/ collect from the companies.

Location/Region: Trumbull, CT (US)

Company info

Extra Duty Solutions

Company Profile

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