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Job Details

Police Dispatcher Lead - Real Time Crime Center


Austin, TX

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Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Records shift activity data for operational tracking.
Receives coded information requesting police investigation from 911 to responsible field units including vehicle, motorcycle, and helicopter.
Operates Police Emergency Radio System in accordance with
rules and regulations.
Operates computer for quick and accurate entries.
Maintains constant awareness of status of mobile units and update information as it changes.
Receives radio calls from field units, transmits messages via radio or telephone using a Computer Aided Dispatch/Mobile Data Terminal computer system.
Updates information on an ongoing basis to ensure all documentation is accurate and concise.
Records data concerning shift activities to track operational activities.
Assists dispatchers and 911 operators with procedures, resolving complex calls.
Ensures emergency communications equipment is in proper working order at all times.
Coordinates response with other public safety agencies as needed.
Develops and maintains a working knowledge of all positions in the Police Emergency Communications Center.
- Supervision and/or Leadership Exercised:
May provide leadership, work assignments, evaluation, training, and guidance to others.
Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.
Knowledge of the operations of a Police Emergency Communications Center.
Skill in oral and written communication.
Skill in handling conflict and uncertain situations.
Skill in handling multiple tasks and prioritizing.
Skill in using computers and related software applications.
Ability to work in close quarters and to wear a telephone headset.
Ability to apply telephone interviewing techniques.
Ability to quickly and accurately obtain appropriate information.
Ability to learn and communicate medical emergency pre-arrival instructions (
Ability to deal tactfully with the public and others.
Ability to establish and maintain effective communication and working relationships with City employees and the public.
Does this job require a criminal background investigation?
This position requires a criminal background investigation

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Police Dispatcher
Location : Austin, TX
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned. Receives coded information requesting Police investigation from 911 to responsible ...
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