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Job Details

Security Shift Lead

Company name
Allied Security LLC

Richardson, TX

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Allied Universal, a leading facility services company and the largest security force in North America with over 150,000 employees, provides unparalleled security services and solutions. With headquarters in Santa Ana, Calif., and Conshohocken, Pa., Allied Universal combines people and technology to deliver evolving, tailored solutions that allow our clients to focus on their core business. An unrelenting focus on clients\u2019 success creates partnerships rooted in quality and value, and is supported by experience gained from being in business for over 50 years. Through our people and leading services, systems and solutions\u2026Allied Universal is there for you.
Job Description
The primary function of the Team Lead for the Monitoring and Response Center is to monitor the assigned customers, document any activity, contact support systems in the event of an emergency, and provide leadership and support to all operators on their designated shift. In addition, the Supervisor is to ensure goals are being met and objectives are met or exceeded on their designated shift.
You must be able to work evenings, weekend and Holidays.


Provides coaching and feedback to operators; identifying areas for training to ensure video alarms/burglary and fire alarms/call center is operated accurately while meeting goals and deadlines.
Serves as a resource in answering questions regarding interpretation of data to be keyed or verified.
Investigates and professionally resolves inquiries and complaints that require Supervisory level intervention.
Performs the work of the Security Intervention Specialist/Customer Service Rep in order to meet high volume demands when necessary.
Must attend scheduled meetings and company training meetings and seminars as required.
Performs other duties as assigned by Manager and or Senior Supervisor.
Assists with coordinating company functions, promotional events, employee reward/recognition programs, and meetings.
Maintains strong working knowledge of current company policies and procedures, recommend improvements as needed.
Assists with other special projects as requested by Manager and or Senior Supervisor.
Assists with review and completion of weekly timesheet and scheduling of specialists.


Must meet (90) day introductory period with company.
High School Diploma or Equivalent
Three years (Concurrent) experience in law enforcement, security, or the military preferred but not required.
Minimum of three years\u2019 experience controlling cameras, responding to alarms; two years being in a security setting.
Must have language skills to read and interpret documents such as security logs, post orders, and other security correspondence. In addition, must be able to communicate to another in the English language effectively verbally to direct, control, and/or assist in the event of a crisis.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
In addition to the ability to learn any new software needed, this position is required to have knowledge of the following: Microsoft Applications (Outlook, Word, and Excel).
Ability to identify a problem, apply security training and procedures and execute said procedures.


Employees work inside of a Monitoring and Response Center that is relatively quiet with dim lighting.
Employees are required to sit for long periods of time, respond to event-driven alarms for their entire shift and control a mouse and keyboard. Being that the core job duty is to view cameras for the entire shift, employees must be alert at all times. No accommodations will be made for an employee who is unable to stay awake whether due to a medical condition or medication.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Other duties and responsibilities may be assigned, with or without notice.

Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America\u2019s leading security services provider. With over 140,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: 866.825.5433 or
proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Requisition ID2018-195641

Company info

Allied Security LLC
Website :

Company Profile
AlliedBarton Security Services, headquartered in Conshohocken, PA is the largest American-owned contract security company in the United States. We have been providing quality security services and highly trained personnel since 1957 to clients in a number of industry sectors, including commercial real estate, higher education, healthcare, residential communities, manufacturing and industrial, financial institutions, shopping centers and other commercial facilities. Over the years, AlliedBarton has added not only to our vertical market expertise, but also to our geographic reach. A combination of organic growth and strategic acquisitions has made AlliedBarton the quality company it is today. With each expansion, AlliedBarton diligently sought out companies that matched our values and philosophy of customer service. Through our combined base of talent and personnel, AlliedBarton brings unmatched resources, expertise and knowledge to our customers' security programs.

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