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Job Details

Operations Manager for Contract Security Service

Company name
Allied Security LLC

Chicago, IL, United States

Employment Type

Law Enforcement, Security, Military, Bluecollar

Posted on
Jun 09,2019

Valid Through
Sep 22,2019

Apply for this job


We are North America\u2019s leading security services provider with over 200,000 phenomenal employees. For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! Approximately 65% of our managers were internally promoted! We have great part-time and full-time positions available! Start your phenomenal career with Allied Universal today!
Job Description
Allied Universal is currently hiring an Operations Manager that is responsible for staffing, scheduling and processing payroll for all Security Professionals within assigned client sites in the Division or Branch for which the Operations Manager is responsible. Maintains regular communications with Security Professionals, resolving issues regarding pay, morale or complaints.  Manages overtime by effective scheduling and making timely, qualified hiring decisions.  Takes prompt action to when complaints are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions.  Additional responsibilities may include, but are not limited to the following:

Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines.  Also regularly evaluates low-performing employees for replacement, upgrade or transfer;
Makes initial/conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements.  Maintains and publishes weekly Open Post List and actively manages job openings within division/branch;
Creates, modifies and manages post schedules in Winteam to ensure adequate coverage at all times.  Ensures schedules are properly maintained in WinTeam and are updated regularly;
Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing.  Maintains a qualified, sufficient pool of rovers for backfill of vacant positions as needed;
Receives weekly timesheets and updates Winteam schedules as necessary (verify such for self-scheduling accounts).  Runs bi-weekly payroll according to company procedures.  Ensures records are properly maintained and updated to reduce payroll errors.  Resolves payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company;
Follows all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy;
Processes requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay.  Acts as a Company representative in such matters as unemployment hearings, workers\u2019 compensation hearings/depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters;
Conducts disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner.  Ensures all such issues are documented according to company standards, and that all issues receive proper follow up for resolution;
Initiates termination procedures as needed for voluntary and involuntary separations.  Executes termination meetings as necessary and complete all follow up documentation according to company standards;
Maintains regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed.  Reviews \u201cNo Hours Report\u201d with branch Human Resource staff on a weekly basis, and disposition employees who are on \u201cactive\u201d status with no hours, in accordance with company policies, ensuring no employees remain on \u201cno hours\u201d status beyond 3 weeks;
Maintains high employee morale and low employee turnover through effective and proactive communications and timely problem resolution.  Ensures all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner;
Ensures a smooth running operation by enforcing post specific policies and procedures through proper communication and training.  May utilize field training staff to assist in executing post-specific training
Maintains a well-organized, clean and effective working area, and ensure all daily, weekly and bi-weekly deadlines are consistently met.  Prepares and runs all required reports as directed by managers, reviews such reports in a timely manner with management team, and takes appropriate action as necessary to address any report discrepancies or operational issues
Performs additional projects or tasks as may be directed by managers.

QUALIFICATIONS:  To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or experience required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Minimum high school diploma or equivalent required. Prior security industry and/or military experience preferred.  College degree or coursework desirable;
Minimum 3 \u2013 5 years of professional-level experience required, managing non-exempt employees in a fast-paced, service organization. Prior experience in the security industry, law enforcement, military and/or customer service highly desired.  Experience in scheduling, operations and/or employee management in a service-related industry a significant plus;
Must be able to secure a valid Guard License if required by the state in which you are applying. As a condition of employment, employee must successfully complete a behavioral assessment, all new-hire paperwork, a background/reference evaluation, and a post-offer/pre-employment drug and alcohol test;
May require a current state driver\u2019s license and have the ability to safely operate a vehicle; may be required to drive to client sites to address scheduling or employee issues on an as needed basis and must provide own reliable transportation for such;
Ability to write effective and concise reports and document investigations and counseling sessions. Must be able to effectively communicate coaching, counseling and disciplinary actions, as well as termination meetings in a professional manner in accordance with company standards;
Demonstrated working knowledge of personal computers and Microsoft Office software mandatory. Ability to learn and efficiently operate various timekeeping and payroll programs, such as Winteam, eHub, and CyCop;
Demonstrated ability to be very customer service oriented, with the ability to successfully interact with all levels in the organization, including with Security Professionals, Vice Presidents and clients in a courteous and professional manner, while functioning as a team player. Must demonstrate an effective ability to de-escalate situations before they become hostile or unpleasant;
Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines. Must demonstrate a high level of integrity, and apply rules, policies and employment actions in a consistent, fair and equitable manner in all situations;
Professional, articulate and able to use good independent judgment and discretion;
Outstanding verbal and written communication skills required. Must be able to read, write and speak English in a clear, concise manner.

Allied Universal is an Equal Opportunity Employer committed to hiring a diverse workforce.  Allied Universal will provide qualified individuals with reasonable accommodations pursuant to the Americans with Disabilities Act and/or any other applicable state or local laws.  We are committed to hiring veterans and reservists. Since 2013, we have hired over 25,000 heroes.
Requisition ID2019-301589

Company info

Allied Security LLC
Website :

Company Profile
AlliedBarton Security Services, headquartered in Conshohocken, PA is the largest American-owned contract security company in the United States. We have been providing quality security services and highly trained personnel since 1957 to clients in a number of industry sectors, including commercial real estate, higher education, healthcare, residential communities, manufacturing and industrial, financial institutions, shopping centers and other commercial facilities. Over the years, AlliedBarton has added not only to our vertical market expertise, but also to our geographic reach. A combination of organic growth and strategic acquisitions has made AlliedBarton the quality company it is today. With each expansion, AlliedBarton diligently sought out companies that matched our values and philosophy of customer service. Through our combined base of talent and personnel, AlliedBarton brings unmatched resources, expertise and knowledge to our customers' security programs.

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