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Norfolk, VA

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Location: United States-Virginia-Norfolk
Job Number: 180002U6
Job Summary: Responsible for the protection of Navy Exchange assets through investigative strategies and the auditing of controls designed to prevent and minimize loss potential.
Duties and Responsibilities: Maintains surveillance throughout the Navy Exchange facilities, as assigned, to identify and detect suspicious activity contributing to both external and internal losses. Utilizes various surveillance techniques, including overt and covert Closed Circuit Television systems.
Consistent with established NEXCOM Loss Prevention / Safety (LPS) policies, procedures and standards, detect and detain individuals suspected of shoplifting. Investigates other suspected incidents of fraud, waste and abuse, as directed.
Prepares case reports, investigative notes, and processes evidence in accordance with NEXCOM LPS standards.
Conducts audits, as directed by the Loss Prevention / Safety Manager or Supervisor, of cash registers, cash offices, retail inventory controls, and service operations.
Conducts investigative research, as directed, of cash variances and suspicious register transactions utilizing ASPECT Point of Sale Exception Reporting Systems and the In-Store Processor, as well as other investigative tools.
Conducts Accident Investigations involving associates and customers in accordance with prescribed NEXCOM guidelines, to include report writing and obtaining photographic evidence, as necessary.
Maintains absolute confidentiality of all investigative research and case information.
Maintains physical security of NEX facilities, adhering to site specific Opening / Closing procedures, Key Controls, Electronic Article Surveillance policies, and Intrusion Detection System alarm controls and response procedures.
Maintains fire / safety controls and precautions by conducting inspections, as directed, of fire suppression systems, emergency equipment, and potential workplace hazards.
Provides assistance to management in evacuations of NEX facilities, and the implementation of mandated Force Protection / Anti-Terrorist measures.
Monitors Known Theft evidence, Lost & Found programs, and Access Control policies specific to the assigned Navy Exchange facilities.
Assists and monitors the destruction and disposal of merchandise marked to zero in accordance with prescribed NEXCOM policies.
Testifies, as necessary, in criminal and civil court proceedings to include Military Courts Martial and other military command disciplinary proceedings and administrative hearings.
Adheres to prescribed work schedules, as determined to be in the best interest of the NEX.
Maintains a professional image and demeanor in appearance and communications at all times.
Maintains the department dress code, as prescribed by the Loss Prevention/Safety Manager or Supervisor, based on assigned duties.
Promotes and adheres to NEXCOM LPS programs, such as: Civil Recovery, Y.E.S. for juvenile shoplifters, Code Adam, and the IDEAS Reward Program.
Maintains a thorough knowledge of factors contributing to inventory shrinkage, specific High Shrink Departments and current strategies in place to address shrinkage concerns.
Assists, as directed, in the LPS training and awareness initiatives of NEX associates. Performs other related administrative/investigative duties as assigned. Candidates must be eligible for and obtain a Secret Clearance, within 6 months of appointment. Failure to obtain will result in termination Qualifications: U.S. Citizenship Required
GENERAL EXPERIENCE: 1 year responsible experience in clerical, office or retail sales store work of any kind which the applicant has demonstrated the ability to perform satisfactorily in the position to be filled. AND SPECIALIZED EXPERIENCE : 1 year experience which clearly demonstrated that the applicant posses a knowledge of general law enforcement methods and techniques or experience in investigative type work which included the protection of property, equipment or materials; and person-to-person relationships in maintaining various rules and regulations. SUBSTITUTION OF EDUCATION FOR EXPERIENCE For 2 years experience: 1 year of academic study above the high school level, which included 6 semester hours in policy administration, police law, evidence, investigation, criminology, law enforcement or similar subjects, may be substituted for each year of experience.
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