Senior Fraud Analyst
BMO Financial Group
The Senior Fraud Analyst, is accountable to analyze and confirm fraud related transactions across multiple channels, for multiple products, using numerous and diverse automated systems and approved documented processes and protocols to reach a decision to acquit, confirm or refer to other Fraud groups for further investigation. This role will follow established protocols to shut down the fraud incident and notify the client and/or branches as needed. The Senior Fraud Analyst, is accountable to provide SME advice and counsel to Fraud Detection team as needed to effectively apply the processes designed to prevent/ control specific types of fraud losses supported by automated systems and approved documented processes, supporting the Fraud Manager. This role will ensure processes remain effective by providing feedback/recommendations to the Fraud Manager for process/system changes based on ongoing successes and failures.
Analyze fraudulent account behavior/transactions to determine root cause of losses and perform analysis on customer account to identify potential fraudulent operations, understanding the various systems acrossNorth AmericaPayments and the corresponding information available to ensure the appropriate evidence is obtained and documented.
Provide excellent customer service in line with desired customer experience, locating / contacting customers/branches and advising them of incidents and providing them with information/instruction as necessary, following standardized script(s) as needed.
Prepare fraud incident reports identifying types and linkages to ensure accurate documentation to substantiate case and provide critical information assessments to Fraud Investigations/Corporate Security as required.
Provide detailed, effective input to MIS, for analysis and reporting on information from assigned systems (Counterfeit Detection System, Kiting Management system, Fraud Detection Systems, Application Fraud system, EMT Detection System â€“ and new ones as they evolve) for the purpose of analyzing and detecting unusual or fraudulent activity on customer accounts.
Contribute to problem and event management efforts as required, working with team members to ensure resolution is completed as quickly and efficiently as possible.
Support effective utilization of fraud detection systems, tools and reports to prevent, detect and manage fraud losses by participating in ongoing training to develop and maintain knowledge, skills and capability.
Provide subject matter expertise and advice to detection analysts to assist in specific diagnosis, determining the nature of the potential fraud incident and making decisions on appropriate resolution path, and in support of day to day diagnostic investigation on fraud patterns.
Act as the point of escalation for team members as required
Provide recommendations to the Manager, Fraud Detection Services for changes which reduce fraud exposure and losses while maintaining cost effectiveness and high level of customer service.
Provide support to the Fraud Manager to ensure optimal operation of the Detection Services team including assisting with scheduling, the training and coaching and providing on-the-job assistance to FraudAnalysts.
Review output of fraud detection system and other sources and use information to determine next steps needed to be taken by customers, lenders & Credit Operations, as well as liaising with Investigations team, Fraud Recovery Team, branches & Corporate Security as needed
Take actions to recover funds/assets in the event of a fraud, by contacting the appropriate financial institutions (e.g. to attempt recovery on fraudulent fraud transactions) as appropriate.
Work with Management, lines of business and legal department to ensure claims are handled appropriately and within applicable time frames
University or College completion with 2-4 years work related experience
Working knowledge of applicable Banksystemssuch as NCCS, TSYS, FIS,Customer Connect and Microsoft Office Suite
ALD qualified (for lending related fraud types)as required
-Managerial Leadership (Basic)
Weâ€™re here to help
At BMO Harris Bank we have a shared purpose; we put the customer at the center of everything we do â€“ helping people is in our DNA. For 200 years we have thought about the futureâ€”the future of our customers, our communities and our people. We help our customers and our communities by working together, innovating and pushing boundaries to bring them our very best every day. Together weâ€™re changing the way people think about a bank.
As a member of the BMO Harris Bank team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one â€“ for yourself and our customers. Weâ€™ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, weâ€™ll help you gain valuable experience, and broaden your skillset.
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BMO Harris Bank is committed to an inclusive, equitable and accessible workplace. By learning from each otherâ€™s differences, we gain strength through our people and our perspectives. BMO Harris Bank is an Equal Opportunity Employer for all, inclusive of Minorities, Women, Veterans, and Persons with Disabilities.
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